DESTÉMOINS LIMITED is registered for general merchandise activities. This Refund Policy outlines the procedures for handling returns, exchanges, replacements, cancellations, and refunds for goods sold or promoted through the website or other authorized sales channels.
Scope of This Policy
This policy applies to:
General goods and merchandise sold by DESTÉMOINS LIMITED.
Online and offline sales are processed through the company.
Supply and trading transactions involving general merchandise.
Eligibility for Refund or Return
A customer may be eligible for a refund, exchange, or replacement where:
The wrong item was supplied.
The item delivered was materially damaged upon arrival.
The item is defective upon delivery.
The item received materially differs from what was ordered.
A duplicate or unauthorized payment is confirmed.
The company is unable to fulfill a paid order for reasons directly attributable to it.
Non-Refundable Items
Unless otherwise expressly agreed in writing, the following are generally non-refundable:
Items that have been used, altered, consumed, or damaged after delivery.
Custom-ordered or specially sourced items.
Items sold on a clearance, final sale, or promotional sale basis unless defective.
Digital goods or downloadable items are once access has been granted.
Delivery, logistics, or third-party sourcing costs already incurred.
Items returned without proof of purchase where verification is not otherwise possible.
Return Window
Customers should inspect goods promptly on delivery. Any complaint relating to wrong supply, damage, or defect should be made within five business days after delivery, unless a different written return window is specified.
Condition of Approved Returns
Where a return is approved, the item must ordinarily be returned in substantially original condition together with relevant packaging, accessories, manuals, labels, or tags where applicable, except where the complaint concerns wrong supply or verified defect.
Refund Process
To request a refund, exchange, or replacement, the customer should contact DESTÉMOINS LIMITED using the support details on the website and provide:
Name.
Order or transaction reference.
Date of payment.
Description of issue.
Proof of payment.
Photographs or other evidence, where relevant.
The company may inspect returned items or request additional information before making a decision.
Remedies
Where a claim is accepted, DESTÉMOINS LIMITED may choose the commercially appropriate remedy, including:
Replacement.
Exchange.
Repair where applicable.
Store credit.
Partial refund.
Full refund.
Refund Timing
Approved refunds will ordinarily be processed through the original payment method, unless an alternative lawful method is agreed upon. Processing time depends on banks, payment processors, and relevant intermediaries.